FAQs

What’s inside the box?
While every city is unique, you can expect to find the following in a typical box:

  • A LIVE 90 minute virtual cooking class with a chef from the featured city & printed recipe cards. You'll also get the recorded class in case you cannot attend live or want tor re-watch.
  • Special ingredients you’ll use for your cooking class sourced from the featured region, and a shopping list of fresh ingredients and pantry items you'll want on hand.
  • A LIVE 60-90 minute cultural activity (e.g. watercolor class, tea ceremony) with a local expert, and all the supplies you’ll need for the activity. You'll also get the recorded class in case you cannot attend live or want tor re-watch.
  • Snacks and other goodies from the featured region for you to enjoy.
  • Virtual walking tour, curated Spotify playlist, key phrases, and a FREE surprise gift.
  • 20% of all profits to go to the featured artisan and chef. Thank you for supporting small businesses around the world!!

When will my box arrive?
Our Fall Box: Journey to Kyoto, Japan will start shipping November 16th. We will send you an email as soon as your box has shipped and will include tracking info so you can keep an eye on it! If you've subscribed to an annual plan, you will get your first Fall Box the week of November 16th. 

Can I gift a box?
Yes, TROVE boxes make great gifts!  Simply select "Is this a gift" on the product page before you add to cart, and let us know their name, email address, and what you'd like their card to say. We include a handwritten card inside the box and also send them an email with more information about their gift.  

Where do you ship?
We ship to all 48 contiguous states in the United States. Currently, we are unable to ship to Alaska, Canada, Hawaii, or internationally. If you’re interested in this, please let us know! You can reach us at info@hello-trove.com.

How much is shipping?
Shipping is a flat rate of $10 to the 48 contiguous states in the United States.

Where can I find my tracking number?

Once your box ships, you will receive a tracking number via email. You can also view your tracking information by logging into your account and viewing "your order(s).”

Do I need to be home to accept my delivery?
Nope! Our boxes do not require refrigeration or a signature for delivery.

What is your refund policy?
Due to the nature of the types of products we sell, we do not offer refunds. All sales are final.

How do I access the live Zoom classes?
Your box and reminder emails will include a link where you can access all your TROVE vacation details and the links to your live Zoom classes. There are 2 class times offered for the cooking class and 2 class times for the cultural activity on Saturdays and Sundays to help accommodate schedules. If you’re unable to attend the class live, we will also be sharing the recorded versions of the classes that you can watch on your own schedule. 

What if I can’t join the Zoom class?
Don't stress! We know you are busy, and will be recording all live classes so you can enjoy them on your own schedule. We’ve also included printed recipes in your box for the cooking class to help guide you.

How can I be involved in the TROVE community?
We know one of the best parts about traveling are the serendipitous meetings with other travelers where you can swap stories, favorite memories, and tips. Join our Facebook group and follow us @hellotrove to be a part of an active community of passionate world travelers and stay in touch with our featured chefs and artisans. Share what you’ve made, discover more recipes and expert tips, and other travel inspo on Facebook and Instagram, and tag us using #HelloTrove.   

Can I customize my box for dietary restrictions and food allergies?
At this time, we are not able to customize the special ingredients and snacks that come in your box. However, we hope to make this option available in the future. For your TROVE cooking class, we encourage you to attend the live zoom class so you can get recommendations on substitutions you can use for provided recipes.

How can I re-order the special ingredients and snacks I love?
It’s great to hear that you loved the snacks and goodies as much as we do! Currently, these are only available as part of your box purchase, but we hope to be able to offer this in the future.  We’d love to hear from you!  You can email us at info@hello-trove.com.  

I’m an influencer, can I get a free TROVE box to review?
We are happy to work with influencers like you to spread the word about TROVE! If you are interested in receiving a free box to review, please email us at info@hello-trove.com.